Interpersonal Communications in Business

    EXMGT 5576 is offered this spring:

This course exam­ines the process of inter­per­son­al com­mu­ni­ca­tion and its impact on deci­sion-mak­ing and rela­tion­ships in busi­ness. It address­es var­i­ous fac­tors, includ­ing the effects of non-ver­bal com­mu­ni­ca­tion, which often reduces under­stand­ing to result in a high degree of mis­com­mu­ni­ca­tion. Strate­gies for effec­tive com­mu­ni­ca­tion are explored. Oppor­tu­ni­ties are giv­en to devel­op skills in lis­ten­ing and respond­ing to others.

Course at a glance
  • Fully online course, accessible through eClass, the University of Alberta’s eLearning management tool.
  • Learn through lectures and lively discussions, as you broaden your network and apply the course content to the context of your own work or organization and explore its implications for your professional practice.
  • Aimed at beginning to mid-career individuals interested in acquiring new workplace skills, this course will also benefit prospective or aspiring managers ready to take the next step in their careers.
What you will learn

By the end of this course, you should be able to:

  • Understand the components of interpersonal communication.
  • Understand and recognize barriers to successful communication and know how to overcome them.
  • Display enhanced listening and feedback skills.
  • Analyze real-world interactions through application of the course content for both business and personal relationships.


Apr 6, 2021Jun 22, 2021


6:15 pm – 9:30 pm MT






Syn­chro­nous online learning, eClass

39 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Your Instructor

Nolan CrouseID: nolan-crouse

The former mayor of St. Albert (Alberta), Nolan Crouse spent 30 years in management and executive roles in companies such as Procter and Gamble, West Fraser Timber, and Alberta Energy Company (EnCana). He is a past recipient of the prestigious Pulp and Paper John Bates Award, received the Rotary Paul Harris Award, and was a recipient of the Queen’s Jubilee Silver Medallion. Nolan has a history of serving his community and industry in many aspects, including the United Way, Canada Winter Games, and as general manager of AJHL hockey franchises in both Brooks and Fort Saskatchewan.




Looking Out,looking In

ISBN 9781305645349

UofA Book­store: 780.492.4215, www​.book​store​.ual​ber​ta​.ca

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 39 course hours in total
  • Cost assistance: May be eli­gi­ble for the Cana­da-Alber­ta Job Grant and the Canada Training Benefit. (view all)
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at for pre­ferred pricing.
  • Open for registration until April 6, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts. Refunds, withdrawals & transfers policies
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Take note:

  • This is a graded course; assessment activities may include exams, projects, presentations, journals, or research papers.
  • Refer to the course syllabus for details on activities and assignments.
  • A textbook is required for this course; further information will be provided in the course syllabus.
  • Additional learning materials are provided through eClass at no additional cost.
Currently counts towards

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

Looking for
different course dates?

New course schedules are released each June and November.

EXMGT 5576 is offered this spring: