Continuing & Professional Education

Business and Leadership

Foundational principles help make supervisors into successful leaders. In this interactive workshop participants will develop the abilities to successfully manage themselves and others. The course will focus on examining the roles of the supervisor, strategies for motivating and managing people, and topics of navigating change, problem-solving and decision-making, as well as engaging in meaningful performance conversations. This is the recommended first course in the program.

Communicating well is one of the most important contributors to operational success, and is critical to building relationships with people. Using experiential and reflective activities, as well as listening, questioning and non-verbal techniques, this workshop will help participants express themselves more clearly, better interpret the messages of others, manage interactions with different communication styles, and enhance their understanding of interpersonal conflict.

Team leadership and management play important roles in team success. These roles include anticipating the future while dealing with constant change, and maximizing a diversity of strengths while respecting differences. In this workshop, participants will learn about the benefits of creating a positive team culture and what it takes to boost a team's well-being and productivity. Assessing team dynamics will guide participants in exploring the concept of team agreements, principles and shared values.

People who present their ideas clearly and facilitate groups effectively are able to influence positive results for themselves, their teams, and their organizations. This workshop will help participants become impactful presenters, skilled facilitators, and effective meeting leaders. Different learning styles, experiential activities, as well as practical tools and techniques for presenting and facilitating in a variety of situations, will all be explored.

In an economy driven by continuous innovation and change, creating a capable, motivated and resilient workforce is an important part of every supervisor's role. This workshop will introduce participants to development and management processes to recruit and retain a skilled workforce. Topics include strategies for hiring experience workers, building workforce capacity through skill development and strength recognition, and preparing for the future.

This workshop will review and summarize the content of the Supervisory Development Citation Program and bring the entire body of knowledge together. Using case studies, group presentations and interactions, participants will have the opportunity to share the practical benefits, strategies and techniques gained through the program. Through facilitated discussion, participants will also be introduced to emerging trends and new workplace practices.

A core skill set for supervisors includes being able to understand the Canadian workplace, trends around labour and management, rights of employer/employee and the responsibilities of the supervisors as they relate to their staff.