Student Services + Policies
Contact the U of A Student Service Centre (SSC) if you are looking for:
- Registration and payment processing
- Application for program admissions form submission
- Bear Tracks navigation support
- Campus Computing ID (CCID) assistance and resets
For program inquiries, contact the program office at cpe@ualberta.ca
Student Service Centre
Student services for Continuing Education students can be accessed at the Student Service Centre.
Self-Service Options
- Register in a class: Add classes to your shopping cart on this website or log into Bear Tracks and select Continuing Education > Proceed to Select Your Courses
- Course Transfers and Withdrawals: Transfer courses by submitting a completed Course Transfer Request Form through the Student Service Centre. Withdraw from your course online via Bear Tracks (Academics > Drop). Be sure to read our refund, withdrawal, and transfer policies
- Request your Record of Achievement for series completion
- Letter of Completion requests
- Transcript requests: Log into Bear Tracks, expand the “Academics” menu, select “Transcript,” then change the report type to “Continuing Education Official.”
- HRDF Funding for U of A staff: Refer to the HRDF website for how to submit your HRDF application. Check your application funding status at hrdf@ualberta.ca. Once approved, complete a course registration form and submit it to Student Service Centre.
By Phone
The Student Service Centre now offers a callback service for Non-Degree Continuing Education students who need assistance with registration. Please join the online queue any time during our business hours to request a call from an advisor.
If you are brand new to the University of Alberta, or already have an existing CCID, bypass the call back queue by registering yourself online through Bear Tracks. Please see the online self-service items below for more information.
If you are joining the queue before 2 p.m. MST, please expect the Student Service Centre to call you back within the day, volume permitting. If you are joining the queue after 2 p.m. MST, please expect a call the following business day.
In Person
The Student Service Centre is located in the Administration Building at the University of Alberta North Campus.
Regular Office Hours:
Monday – Friday 9 am – 4:15 pm
Wednesday 10 am – 4:15 pm
Non-Degree continuing education payment office hours:
Monday – Friday 9 am – 2:30 pm
Wednesday 10 am – 2:30 pm