Information & Contact

Student Service Centre

Note that student services for Online and Continuing Education students can be accessed at the Student Service Centre, located in the Administration Building at the University of Alberta North Campus.

The Student Service Centre now offers a callback service for Non-Degree Online and Continuing Education students who need assistance with registration. Please join the online queue any time during our business hours to request a call from an advisor.

If you are brand new to the University of Alberta, or already have an existing CCID, bypass the call back queue by registering yourself online through Bear Tracks. Please see the online self-service items below for more information.

If you are joining the queue before 2 p.m. MST, please expect the Student Service Centre to call you back within the day, volume permitting. If you are joining the queue after 2 p.m. MST, please expect a call the following business day.  

Program and Course Information

Please contact the program area for:

• Specific program and course information
• Advising on program and course selection
• Questions regarding program completion
• Canada Alberta Job Grants
• General program inquiries
• Late registration requests

Self-Service Options

• Register in a class: Add classes to your shopping cart on this website or log into Bear Tracks and select Continuing Education > Proceed to Select Your Courses
• Course Transfers and Withdrawals: Transfer courses by submitting a completed Course Transfer Request Form. Withdraw from your course online via Bear Tracks (Academics > Drop). Be sure to read our refund, withdrawal, and transfer policies
• Record of Achievement for series completion
• Letter of Completion requests
• Transcript requests: Log into Bear Tracks, expand the 'Academics' menu, select 'Transcript,’ then change the report type to “Continuing Education Official.”
• HRDF Funding for U of A staff: Refer to the HRDF website for how to submit your HRDF application. Check your application funding status at hrdf@ualberta.ca. Once approved, complete a course registration form and submit it to Student Service Centre.

Helpful Resources

• Information on the Canada Alberta Job Grant
• Student Checklist
• Tips for Learning Remotely
• Student Services and Policies
• Contact eclass@ualberta.ca if you are looking for one-on-one eClass support.
• Contact ist@ualberta.ca for IT support or CCID and password support
• Bear Tracks resources