Continuing & Professional Education

Conflict Resolution

Complete a Series

Courses for everyone 4

Upon com­ple­tion you will receive
a Fac­ul­ty of Exten­sion Record of Achieve­ment as well as an ADR Learn­ing Insti­tute Cer­tifi­cate.

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Con­flict res­o­lu­tion is one of the most sought-after soft skills in the job mar­ket. Learn strate­gies and tech­niques to help man­age and resolve con­flicts in the work­place or oth­er inter­per­son­al interactions.

Devel­oped in col­lab­o­ra­tion with the Alter­na­tive Dis­pute Res­o­lu­tion (ADR) Learn­ing Insti­tute, this series cov­ers top­ics like com­mu­ni­cat­ing through con­flict, learn­ing to become com­fort­able with con­flict, and lever­ag­ing con­flict to pro­duce pos­i­tive outcomes.

There are no entrance require­ments to take the work­shops in this series, how­ev­er EXCPE 5350, 5351 and 5352 must be tak­en before you can enrol in the final course, EXCPE 5353

This series is com­prised of 2 two-day work­shops and 2 one-day work­shops, each of them designed to stand alone in pro­vid­ing spe­cif­ic con­flict res­o­lu­tion skills. Work­shops can also be tak­en togeth­er to pro­vide stu­dents with a com­pre­hen­sive con­flict res­o­lu­tion skill set. It is rec­om­mend­ed that the cours­es are com­plet­ed in this order: EXCPE 5350, EXCPE 5351, EXCPE 5352, and EXCPE 5353.

Once all four work­shops have been suc­cess­ful­ly com­plet­ed, stu­dents can request an offi­cial Con­flict Res­o­lu­tion series Record of Achieve­ment from the Fac­ul­ty of Exten­sion and a cer­tifi­cate from the ADR Learn­ing Institute.


1- and 2-day workshops

No prerequisites or entrance requirements.

Upon completion, you receive both a Series Record of Achievement and a ADR Learning Institute certificate

Earn a Series Record of Achievement
in Conflict Resolution
  • Can be completed in 6 months
  • Pay as you go
  • Start today – no need to apply for admission
  • Tuition is paid on a course-by-course basis as you reg­is­ter for your classes.
  • Eli­gi­ble for the Cana­da-Alber­ta Job Grant.
  • Cor­po­rate mul­ti-reg­is­tra­tion pack­ages are avail­able for most Exten­sion cours­es. Con­tact us at excorp@​ualberta.​ca for pre­ferred pricing.
  • Mate­ri­als are includ­ed in course fee.
Bursaries and funding opportunities
Funding source
Apply by
Canada-Alberta Job Grant 

Available for businesses in all sectors across Alberta

Two-thirds of the training costs (up to 100% if hiring an unemployed Albertan)
any time
Canada Training Benefit 

Residents of Canada, 25-65 years old, who have $10,000-150,000 in earnings for work.

income tax return
Alumni Professional Development Grant 

Any alumnus of the University of Alberta

75% of course fee
monthly deadline

Employed by the University of Alberta as Non-Academic Staff (NASA)

$750 annually
Dec / Mar / Jun / Sep