Business and Leadership
Continuing & Professional Education

Course Series
in Conflict Resolution

Upon com­ple­tion you will receive
a Fac­ul­ty of Exten­sion Record of Achieve­ment as well as an ADR Learn­ing Insti­tute Cer­tifi­cate.

Con­flict res­o­lu­tion is one of the most sought-after soft skills in the job mar­ket. Learn strate­gies and tech­niques to help man­age and resolve con­flicts in the work­place or oth­er inter­per­son­al interactions.

Devel­oped in col­lab­o­ra­tion with the Alter­na­tive Dis­pute Res­o­lu­tion (ADR) Learn­ing Insti­tute, this series cov­ers top­ics like com­mu­ni­cat­ing through con­flict, learn­ing to become com­fort­able with con­flict, and lever­ag­ing con­flict to pro­duce pos­i­tive outcomes.

There are no entrance require­ments to take the work­shops in this series, how­ev­er EXCPE 5350, 5351 and 5352 must be tak­en before you can enrol in the final course, EXCPE 5353

This series is com­prised of 2 two-day work­shops and 2 one-day work­shops, each of them designed to stand alone in pro­vid­ing spe­cif­ic con­flict res­o­lu­tion skills. Work­shops can also be tak­en togeth­er to pro­vide stu­dents with a com­pre­hen­sive con­flict res­o­lu­tion skill set. It is rec­om­mend­ed that the cours­es are com­plet­ed in this order: EXCPE 5350, EXCPE 5351, EXCPE 5352, and EXCPE 5353.

Once all four work­shops have been suc­cess­ful­ly com­plet­ed, stu­dents can request an offi­cial Con­flict Res­o­lu­tion series Record of Achieve­ment from the Fac­ul­ty of Exten­sion and a cer­tifi­cate from the ADR Learn­ing Institute.


1- and 2-day workshops

No prerequisites or entrance requirements.

Upon completion, you receive both a Series Record of Achievement and a ADR Learning Institute certificate

A note about COVID-19 measures

If you see a program on our website announced as an in-person or downtown Edmonton offering, please disregard the format—but not the program. Winter, Spring, and Summer 2021 courses have been converted to remote delivery platforms. Register for a course online or apply to a program via email, and keep learning!

  • Can be completed in 6 months
  • Pay as you go
Earn a Series Record of Achievement
in Conflict Resolution

Start today – no need to apply for admission

  • Tuition is paid on a course-by-course basis as you reg­is­ter for your classes.
  • Eli­gi­ble for the Cana­da-Alber­ta Job Grant.
  • Cor­po­rate mul­ti-reg­is­tra­tion pack­ages are avail­able for most Exten­sion cours­es. Con­tact us at excorp@​ualberta.​ca for pre­ferred pricing.
  • Mate­ri­als are includ­ed in course fee.
Bursaries and funding opportunities