Interpersonal Communications

    EXSDP 5311 is offered this winter and spring:

Com­mu­ni­cat­ing well is one of the most impor­tant con­trib­u­tors to oper­a­tional suc­cess, and is crit­i­cal to build­ing rela­tion­ships with peo­ple. Using expe­ri­en­tial and reflec­tive activ­i­ties, as well as lis­ten­ing, ques­tion­ing and non-ver­bal tech­niques, this work­shop will help par­tic­i­pants express them­selves more clear­ly, bet­ter inter­pret the mes­sages of oth­ers, man­age inter­ac­tions with dif­fer­ent com­mu­ni­ca­tion styles, and enhance their under­stand­ing of inter­per­son­al conflict.

Course at a glance
  • In-class, face-to-face delivery.
  • Hands-on course based on active student participation; class dynamics include group work, classroom discussions, and short lectures.
  • Aimed at professionals in supervisory roles who wish to upgrade their skills and aspiring leaders ready to invest in their career prospects.
What you will learn

By the end of this course, you should be able to:

  • Identify the elements of interpersonal communication.
  • Manage differing communication styles and preferences.
  • Interpret non-verbal messages.
  • Demonstrate active listening skills.
  • Employ effective questioning techniques.
  • Use models in providing constructive feedback.
  • Recognize conflict sources and styles.

Offered:

Take note:
  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Jan 26, 2023Jan 27, 2023
Mondays

Tuesdays

Wednesdays

Thursdays

8:30 am – 5:00 pm MT

Fridays

8:30 am – 5:00 pm MT

Saturdays

Sundays

Syn­chro­nous online learning, eClass

15 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Fern Richardson

Your Instructor

Fern RichardsonID: fern-richardson

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 15 course hours in total
  • Please be advised that some of our courses fill quickly, early registration is encouraged to secure your spot. See our refunds, withdrawals & transfers policies for detailed information.
Take note:
  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Apr 3, 2023Apr 4, 2023
Mondays

8:30 am – 5:00 pm MT

Tuesdays

8:30 am – 5:00 pm MT

Wednesdays

Thursdays

Fridays

Saturdays

Sundays

In-per­son (face-to-face) learning, campus

15 hours of instruction

In-person courses are taken entirely in-class. for­mat details

Classes take place at U of A campus, Edmonton.

Fern Richardson

Your Instructor

Fern RichardsonID: fern-richardson

Class info
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Take note:

  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Currently counts towards:

Applicants intending to enrol in a program are encouraged to apply as soon as possible to lock in their course requirements since they are prone to change.

*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

Looking for
different course dates?

New course schedules are released each June and November.

EXSDP 5311 is offered this winter and spring: