Interpersonal Communications

    EXSDP 5311 is offered this fall and winter:

Com­mu­ni­cat­ing well is one of the most impor­tant con­trib­u­tors to oper­a­tional suc­cess, and is crit­i­cal to build­ing rela­tion­ships with peo­ple. Using expe­ri­en­tial and reflec­tive activ­i­ties, as well as lis­ten­ing, ques­tion­ing and non-ver­bal tech­niques, this work­shop will help par­tic­i­pants express them­selves more clear­ly, bet­ter inter­pret the mes­sages of oth­ers, man­age inter­ac­tions with dif­fer­ent com­mu­ni­ca­tion styles, and enhance their under­stand­ing of inter­per­son­al conflict.

Course at a glance
  • In-class, face-to-face delivery.
  • Hands-on course based on active student participation; class dynamics include group work, classroom discussions, and short lectures.
  • Aimed at professionals in supervisory roles who wish to upgrade their skills and aspiring leaders ready to invest in their career prospects.
What you will learn

By the end of this course, you should be able to:

  • Identify the elements of interpersonal communication.
  • Manage differing communication styles and preferences.
  • Interpret non-verbal messages.
  • Demonstrate active listening skills.
  • Employ effective questioning techniques.
  • Use models in providing constructive feedback.
  • Recognize conflict sources and styles.

Offered:

Take note:
  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Oct 5, 2021Oct 8, 2021
Mondays

Tuesdays

8:30 am – 12:00 pm MT

Wednesdays

8:30 am – 12:00 pm MT

Thursdays

8:30 am – 12:00 pm MT

Fridays

8:30 am – 12:00 pm MT

Saturdays

Sundays

Syn­chro­nous online learning, eClass

15 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Fern Richardson

Your Instructor

Fern RichardsonID: fern-richardson

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 15 course hours in total
  • Cost assistance: may be eli­gi­ble for the Cana­da-Alber­ta Job Grant, the Canada Training Benefit, and the Skilled Immigrant Micro-Loan.
    — view all 27 funding opportunities
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at corporate.learning@ualberta.ca for pre­ferred pricing.
  • Open for registration until October 5, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts. Refunds, withdrawals & transfers policies
Take note:
  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Jan 20, 2022Jan 21, 2022
Mondays

Tuesdays

Wednesdays

Thursdays

8:30 am – 5:00 pm MT

Fridays

8:30 am – 5:00 pm MT

Saturdays

Sundays

Syn­chro­nous online learning, eClass

15 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Fern Richardson

Your Instructor

Fern RichardsonID: fern-richardson

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 15 course hours in total
  • Cost assistance: may be eli­gi­ble for the Cana­da-Alber­ta Job Grant, the Canada Training Benefit, and the Skilled Immigrant Micro-Loan.
    — view all 27 funding opportunities
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at corporate.learning@ualberta.ca for pre­ferred pricing.
  • Open for registration until January 20, 2022. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts. Refunds, withdrawals & transfers policies
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Take note:

  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Currently counts towards

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

Looking for
different course dates?

New course schedules are released each June and November.

EXSDP 5311 is offered this fall and winter: