Interpersonal Communications

Com­mu­ni­cat­ing well is one of the most impor­tant con­trib­u­tors to oper­a­tional suc­cess, and is crit­i­cal to build­ing rela­tion­ships with peo­ple. Using expe­ri­en­tial and reflec­tive activ­i­ties, as well as lis­ten­ing, ques­tion­ing and non-ver­bal tech­niques, this work­shop will help par­tic­i­pants express them­selves more clear­ly, bet­ter inter­pret the mes­sages of oth­ers, man­age inter­ac­tions with dif­fer­ent com­mu­ni­ca­tion styles, and enhance their under­stand­ing of inter­per­son­al conflict.

Course at a glance
  • In-class, face-to-face delivery.
  • Hands-on course based on active student participation; class dynamics include group work, classroom discussions, and short lectures.
  • Aimed at professionals in supervisory roles who wish to upgrade their skills and aspiring leaders ready to invest in their career prospects.
What you will learn

By the end of this course, you should be able to:

  • Identify the elements of interpersonal communication.
  • Manage differing communication styles and preferences.
  • Interpret non-verbal messages.
  • Demonstrate active listening skills.
  • Employ effective questioning techniques.
  • Use models in providing constructive feedback.
  • Recognize conflict sources and styles.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Take note:

  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
Currently counts towards

*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

Email

kelly.akins@ualberta.ca

Looking for different course dates?

New course schedules are released each June and November.

Course not yet scheduled

This course is not currently scheduled, but may be offered in an upcoming term.

New course schedules are announced each June and November.

Sign up for updates

Interested in future offerings of this course? We can let you know when this course becomes available.