Conflict and Confrontation

  • 14 hour course, no prerequisites

Learn and prac­tice how to approach emo­tion­al sit­u­a­tions calm­ly and to turn con­flict avoid­ance into con­flict res­o­lu­tion. This sem­i­nar pro­vides the oppor­tu­ni­ty to prac­tice skills and strate­gies for pos­i­tive con­flict medi­a­tion. You will explore basic types of con­flict and con­flict styles, and prac­tice active lis­ten­ing, con­flict medi­a­tion, and more.

Course at a glance
  • Aimed at entry-level and practicing health and safety coordinators, professionals, officers, technicians, supervisors, trainers, management, and administrators.
  • This is a blended (online + in-class) course; its online components are accessible through eClass, the University of Alberta’s eLearning management tool.
What you will learn

By the end of this course, you should be able to:

  • Understand the components of conflict management.
  • Differentiate among passive, aggressive, and assertive behaviour.
  • Identify ways to create a more positive and cooperative climate.
  • Become aware of one's predominant communication style.
  • Review and practise active listening.
  • Discover one's personality pattern.
  • Relate to different personality types.
  • Recognize the five classic conflict resolution strategies.
  • Develop ways to manage anger and anxiety.
  • Respond to direct pressure.
  • Learn and practise a four-step negotiation process.
  • Gain cooperation, build teamwork, and establish effective relationships.
Take note:

  • Students are encouraged to bring their own laptops or tablets to class.
  • Post-course activities are required and facilitated through eClass.
  • Reading materials: Conflict and Confrontation Workbook (provided in class); students completing this course as part of the OHS program are strongly encouraged to bring a copy of the most current OHS Act, Regulation, and Code.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Looking for different course dates?

New course schedules are released each June and October.

Course Not Offered This Term

This course is not currently scheduled, but may be offered in an upcoming term. New course schedules are announced each June and October.


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Interested in future offerings of this course? We can let you know when this course becomes available.