Business Process Mapping

  • Online delivery
  • eClass
  • 14 hour course, no prerequisites

Busi­ness process map­ping is a crit­i­cal activ­i­ty for cre­at­ing infor­ma­tion required to enable effec­tive per­for­mance analy­sis and improve­ment. This course will intro­duce the prac­ti­cal skills need­ed to map, doc­u­ment, assess, and refor­mu­late busi­ness process­es. Through inter­ac­tive dis­cus­sion and hands-on exer­cis­es, par­tic­i­pants may gain an under­stand­ing of process map­ping appli­ca­tions in busi­ness process man­age­ment and tools and skills for con­duct­ing busi­ness process dis­cov­ery, analy­sis and design. Stu­dents are encour­aged to uti­lize their own process exam­ples for in-class exercises.

Course at a glance
  • Aimed at managers, team leads, project team members, and business analysts who are actively working toward improving their organizational performance.
  • In-class, face-to-face delivery.
  • A practical two-day workshop based on lectures, discussions, and hands-on activities.
  • Acquire the skills needed to map, document, assess, and reformulate business processes.
What you will learn

By the end of this course, you should be able to:

  • Recognize business process modeling techniques and model hierarchies.
  • Apply basic process mapping tools and techniques to map a business process.
  • Identify ways to leverage business process maps.
  • Identify commonly used process symbols.
  • Recognize mapping guidelines and skill steps to map a business process.
  • Discuss the importance of stakeholder perspectives, elicitation techniques, and choosing mapping targets for process mapping.
  • Develop a basic approach for successfully mapping a process for a business unit.
  • Recognize the difference between verification and validation of business process maps.
  • Distinguish three types of process flows.
  • Recognize the approach for a large-scale business process mapping initiative.
  • Distinguish process enablers.
  • Identify steps for designing and mapping a future state process.
  • Recognize different process improvement methods.
Take note:

  • All reading materials will be available through eClass, the University of Alberta’s eLearning management tool.
  • Students are encouraged to bring their laptops to view materials and create maps.
  • This is an attendance-basis, non-graded course.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.


Weekend (Sat, Sun)
Feb 27, 2021Feb 28, 2021






9:00 am – 4:30 pm


9:00 am – 4:30 pm

Syn­chro­nous online learning, eClass

14 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

David Yuk

Your Instructor

David Yuk

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 14 course hours in total
  • Cost assistance: May be eli­gi­ble for the Cana­da-Alber­ta Job Grant and the Canada Training Benefit. (view all)
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at for pre­ferred pricing.
  • Open for registration until February 27, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts.
Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

Looking for different course dates?

New course schedules are released each June and November.

  • Offered now
  • Online delivery
  • 14 hour course, no prerequisites

A note about courses during COVID-19: all online

All courses will be delivered online, including many that were previously unavailable in the online format.

If you do see a course or program on our website announced as an in-person or downtown Edmonton offering, please disregard the format – but not the course. There will be no in-person offerings through the Faculty of Extension for the Winter, Spring, and Summer 2021 terms.

Get ready to keep learning! Register for a course and join us online this year.