Business Process Mapping
EX 1111 is offered this winter:
Business process mapping is a critical activity for creating information required to enable effective performance analysis and improvement. This course will introduce the practical skills needed to map, document, assess, and reformulate business processes. Through interactive discussion and hands-on exercises, participants may gain an understanding of process mapping applications in business process management and tools and skills for conducting business process discovery, analysis and design. Students are encouraged to utilize their own process examples for in-class exercises.
Course at a glance
- Aimed at managers, team leads, project team members, and business analysts who are actively working toward improving their organizational performance.
- In-class, face-to-face delivery.
- A practical two-day workshop based on lectures, discussions, and hands-on activities.
- Acquire the skills needed to map, document, assess, and reformulate business processes.
What you will learn
By the end of this course, you should be able to:
- Recognize business process modeling techniques and model hierarchies.
- Apply basic process mapping tools and techniques to map a business process.
- Identify ways to leverage business process maps.
- Identify commonly used process symbols.
- Recognize mapping guidelines and skill steps to map a business process.
- Discuss the importance of stakeholder perspectives, elicitation techniques, and choosing mapping targets for process mapping.
- Develop a basic approach for successfully mapping a process for a business unit.
- Recognize the difference between verification and validation of business process maps.
- Distinguish three types of process flows.
- Recognize the approach for a large-scale business process mapping initiative.
- Distinguish process enablers.
- Identify steps for designing and mapping a future state process.
- Recognize different process improvement methods.
Offered:
Mar 3, 2022Mar 4, 2022
8:30 am – 4:00 pm MT
8:30 am – 4:00 pm MT
Synchronous online learning, eClass
14 hours of instruction
In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. format details
Your Instructor
David YukID: david-yuk
Class info
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This is a synchronous course that features live online activities at predetermined times. For the real-time classroom sessions, a computer with both audio input and output (such as a microphone-equipped headset) is required. To start your online learning experience visit www.ext-leo.ca/students
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14 course hours in total
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Cost assistance: May be eligible for the Canada-Alberta Job Grant and the Canada Training Benefit. (view all)
Corporate multi-registration packages (groups of 4 or more) are available for most Extension courses. Contact us at corporate.learning@ualberta.ca for preferred pricing. -
Open for registration until March 3, 2022. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts. Refunds, withdrawals & transfers policies
This course has no prerequisites
Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.
Take note:
- All reading materials will be available through eClass, the University of Alberta’s eLearning management tool.
- Students are encouraged to bring their laptops to view materials and create maps.
- This is an attendance-basis, non-graded course.
You can register for and take a course without applying and enrolling into the program.
Looking for different course dates?
New course schedules are released each June and November.