Business Process Mapping

Busi­ness process map­ping is a crit­i­cal activ­i­ty for cre­at­ing infor­ma­tion required to enable effec­tive per­for­mance analy­sis and improve­ment. This course will intro­duce the prac­ti­cal skills need­ed to map, doc­u­ment, assess, and refor­mu­late busi­ness process­es. Through inter­ac­tive dis­cus­sion and hands-on exer­cis­es, par­tic­i­pants may gain an under­stand­ing of process map­ping appli­ca­tions in busi­ness process man­age­ment and tools and skills for con­duct­ing busi­ness process dis­cov­ery, analy­sis and design. Stu­dents are encour­aged to uti­lize their own process exam­ples for in-class exercises.

Course at a glance
  • Aimed at managers, team leads, project team members, and business analysts who are actively working toward improving their organizational performance.
  • In-class, face-to-face delivery.
  • A practical two-day workshop based on lectures, discussions, and hands-on activities.
  • Acquire the skills needed to map, document, assess, and reformulate business processes.
What you will learn

By the end of this course, you should be able to:

  • Recognize business process modeling techniques and model hierarchies.
  • Apply basic process mapping tools and techniques to map a business process.
  • Identify ways to leverage business process maps.
  • Identify commonly used process symbols.
  • Recognize mapping guidelines and skill steps to map a business process.
  • Discuss the importance of stakeholder perspectives, elicitation techniques, and choosing mapping targets for process mapping.
  • Develop a basic approach for successfully mapping a process for a business unit.
  • Recognize the difference between verification and validation of business process maps.
  • Distinguish three types of process flows.
  • Recognize the approach for a large-scale business process mapping initiative.
  • Distinguish process enablers.
  • Identify steps for designing and mapping a future state process.
  • Recognize different process improvement methods.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Take note:

  • All reading materials will be available through eClass, the University of Alberta’s eLearning management tool.
  • Students are encouraged to bring their laptops to view materials and create maps.
  • This is an attendance-basis, non-graded course.
When will
this course be offered?

New course schedules are released each June and November.

Course not yet scheduled

This course is not currently scheduled, but may be offered in an upcoming term.

New course schedules are announced each June and November.

Sign up for updates

Interested in future offerings of this course? We can let you know when this course becomes available.