Influencing Difficult People

Dif­fi­cult peo­ple have learned that their approach­es help them get their way. It seems that this small num­bers of dif­fi­cult peo­ple cause most of the stress in our lives-rob­bing us of our pro­duc­tiv­i­ty and sat­is­fac­tion. Our usu­al respons­es only seem to make it worse. In this inter­ac­tive work­shop, you will learn to rec­og­nize the pat­terns some peo­ple use to devel­op the skills and respons­es need­ed to deal with these pat­terns more effec­tive­ly and pro­duc­tive­ly. Short-term tac­tics nec­es­sary to pre­serve your san­i­ty and your pri­or­i­ties will be prac­ticed, as well as long-term strate­gies on how to cre­ate coop­er­a­tion and more pro­duc­tive rela­tion­ships. You will devel­op a per­son­al action plan to build and sus­tain your influ­ence in dif­fi­cult sit­u­a­tions and in life in general.
What you will learn

  • Discuss the six assumptions that lead to successful interactions with difficult people.
  • Discuss the difference between influencing behaviour and changing people.
  • Relate how style preferences can cause difficulties around influencing, responding to people, pacing activity, and organizing.
  • Learn the four steps to influence difficult situations.
  • Identify techniques to manage your stress and anger, and to respond appropriately.
  • Conduct a “carefrontation.”
  • Develop personal action plans to influence the difficult people in your life.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

You can register for and take a course without applying and enrolling into the program.

When will
this course be offered?

New course schedules are released each June and November.

Course not yet scheduled

This course is not currently scheduled, but may be offered in an upcoming term.

New course schedules are announced each June and November.

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