Communication and Negotiating in Construction
This course will focus on the human elements of the construction industry is the focus. Topics will include: negotiation and communication strategies, methods, and styles; team building, collaboration, and the situational leadership model; conflict resolution, and strategies for dealing with issues such as intransigence, insubordination and absenteeism. Prior knowledge of project management and administrative controls is recommended, but not required.
Course at a glance
- Course delivered in a three-day condensed format.
- Recognized by CIQS, Gold Seal, and Blue Seal both as required education for accreditation and continuing professional development (post-accreditation maintenance).
- Aimed at a wide range of construction workers, including tradesmen and journeymen, managers and supervisors, administrators, contractors, consultants, architects, and construction business owners.
- Varied class dynamics, with learning facilitated through extensive group work, case-study analysis, and role-playing.
- Learning materials available through eClass, the University of Alberta’s eLearning management tool.
What you will learn
By the end of this course, you should be able to:
- Understand the concepts and philosophies of effective communication as it relates to the negotiation process, integrating perspectives and goals from all parties.
- Identify the benefits of formalizing negotiation through the appropriate process, mapping procedures, and related documents.
- Demonstrate how to clarify negotiation subjects in order to manage and control the process for optimal results.
- Define the negotiation objectives and related issues through research prior to initiating the process.
- Develop strategies and tactics to be used during the negotiation process, including utilizing applicable materials, resources, and supports.
- Demonstrate how to optimize negotiations through effective planning, communication, positioning, document and process review, research, and application of strategies and tactics.
- Demonstrate skills in face-to-face negotiations.
- Evaluate the success of the negotiations.
This course has no prerequisites
Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.
Take note:
- In-class course assessment; participation will be a primary component of assessment.
- Prior knowledge of project management and administrative controls is recommended for student success.
Currently counts towards:
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└ core course
Applicants intending to enrol in a program are encouraged to apply as soon as possible to lock in their course requirements since they are prone to change.
*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.
When will this course be offered?
New course schedules are released each June and November.
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Call Continuing Education Student Services Office at 780-492-3113
or Information Services and Technology (IST) at 780-492-9400