Communication Success Factors

    EX 1111 is offered this fall:

Effec­tive com­mu­ni­ca­tion is essen­tial to suc­cess­ful change. Being able to under­stand oth­ers, pro­vide clear infor­ma­tion and influ­ence with­out author­i­ty ensur­ing the abil­i­ty to nav­i­gate per­son­al­i­ties and pol­i­tics. This course iden­ti­fies the key ele­ments of com­mu­ni­ca­tion and how to lever­age var­i­ous deliv­ery chan­nels and meth­ods to ensure mes­sag­ing is received and under­stood. Stu­dents will also learn approach­es to nego­ti­a­tion and how to build high per­for­mance teams, while iden­ti­fy­ing and address­ing risks that arise as you pre­pare for and imple­ment a change.
What you will learn

  • Define the elements that make up communication.
  • Assess communication requirements and develop methods to address them.
  • Compare different communication methods and determine appropriate channels for various situations.
  • Describe factors that affect a person’s ability to influence others.
  • Identify sources of risk, analyze risks, and develop risk management approaches.


Nov 19, 2022Nov 20, 2022






9:00 am – 4:00 pm MT


9:00 am – 4:00 pm MT

Syn­chro­nous online learning, eClass

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Jarett Hailes

Your Instructor

Jarett HailesID: jarett-hailes

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. This class requires post-work com­po­nents to be com­plet­ed after the last meet­ing. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • Open for registration until November 19, 2022. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts. Refunds, withdrawals & transfers policies
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Currently counts towards:

Applicants intending to enrol in a program are encouraged to apply as soon as possible to lock in their course requirements since they are prone to change.

*If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

Looking for
different course dates?

New course schedules are released each June and November.

EX 1111 is offered this fall:

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