SMT Operations Management

  • Online delivery
  • eClass

This course will famil­iar­ize Par­tic­i­pants with oper­a­tions in man­u­fac­tur­ing, dis­tri­b­u­tion and ser­vices orga­ni­za­tions. They will learn the basics of loca­tion selec­tion and lay­out. Among top­ics cov­ered are capac­i­ty plan­ning and sched­ul­ing, as well as the key con­cepts of JIT/​Lean, OPT/TOC and MRP. Par­tic­i­pants will dis­cuss the chal­lenges of bal­anc­ing capac­i­ty with demand and be intro­duced to fore­cast­ing tech­niques, demand plan­ning and inven­to­ry order­ing. Qual­i­ty sys­tems and con­tin­u­ous improve­ment method­olo­gies, includ­ing Dem­ing, Juran, ISO 9000 and Six Sig­ma, will also be addressed.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.


Jean Loitz

Your Instructor

Jean Loitz

Syn­chro­nous online learning, eClass

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Weekday evening (Wed)
Sep 16, 2020Dec 9, 2020



6:15 pm – 9:30 pm





Class info
  • There is no class on Wednes­day, Novem­ber 11, 2020. This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • Eli­gi­ble for the Cana­da-Alber­ta Job Grant.
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages are avail­able for most Exten­sion cours­es. Con­tact us at excorp@​ualberta.​ca for pre­ferred pricing.
  • Open for registration until September 16, 2020. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts.
Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.


Looking for different course dates?

New course schedules are released each June and October.

  • 1 scheduled
  • Online delivery

Summer & Fall courses: all online

All courses will be delivered online, including many that were previously unavailable in the online format.

If you do see a program on our website announced as an in-person or downtown Edmonton offering, please disregard the format – but not the program. There will be no in-person offerings through the Faculty of Extension for the Summer & Fall terms.

Get ready to keep learning! Register for a course and join us online this Summer/Fall.